Help & Support

Answers to the questions we get most during the FastBreak beta. If you can't find what you need, use the contact form below — we aim to respond within 1 business day.

Frequently asked questions

TRAINING & PERSONALIZATION

ASSESSMENTS

WORKOUTS & SESSIONS

PRIVACY & COMMUNITY

PLANS & BILLING

ACCOUNT & ACCESS

PROBLEMS & SAFETY

Contact us

Contact Support

Questions about an account, a plan or training. We aim to respond within 1 business day.

Prefer plain email? support@swishful.app

Report a Problem

Something broken, or a drill that looks wrong? Use the Report a problem link in the footer of any screen — it attaches the page you were on and your browser details automatically. Choose Technical Problem above if you would rather use the form.

FastBreak is training guidance, not medical advice. Warm up, progress gradually and stop if you feel pain.

Help & Support

Frequently asked questions

How does FastBreak create my workouts?

How does the assessment affect sets, reps, intensity and exercise selection?

Why do my sets and reps differ from another player's?

How does progression work?

How do I update or retake my assessment?

I have an older Easy / Medium / Hard assessment. What should I do?

What is the difference between Basketball, Strength, Performance, Prehab and Combo?

How do I change my workout duration?

How do rest times and endurance scoring work?

Can I change or customize a workout?

Why is a demo video missing on a drill?

What is Private / Training-Only mode?

Who can see my Player Card, leaderboard rank, Blacktop courts and meetups?

Membership or Specialized Program — which do I need?

Are Specialized Programs still personalized?

Do I get credit if I upgrade from a Specialized Program to an Annual Membership?

How do billing, cancellations and subscription management work?

I can't log in — what should I do?

How do I sign out, or delete my account and data?

A workout, drill or coaching cue looks wrong. How do I report it?

Is FastBreak safe for younger players?

Contact us

Contact Support

Report a Problem